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Good Manners are the
key to opening doors of opportunity.
We must serve our internal and external customers well in order to create
and sustain long lasting relationships.
Our
workshops focus on facilitating this kind of working environment.
Obtaining good manners and
proper etiquette empowers your staff with personal power and confidence.
With your entire staff working together politely and
well mannered, those you serve will be loyal customers.
Rebecca presenting
just a few of our workshops.
If having problems contacting me through my
domain email, try this alternate address: rebeccablack1@msn.com
- Basic Manners and Why it is Important
- Communication Skills
- Proper Introductions
- Professional Presence*
- Proper Grooming and Appearances Matter
- Disability Etiquette
- Problem Solving Skills
- Cultural and Diversity Awareness
- Honesty and Integrity
*Professional Presence may be a stand alone workshop;
please contact us for more information.
Workplace Politics
- Positive Interpersonal Skills
- Identifying Negative Workplace Politics and Coping Skills
- Gossip
- Ageism
- Harassment
- Negative Chatter
- Quitting Etiquette
Netiquette
- Proper Use of Email
- Rules of On-line Use
- Phone Etiquette & Cell Phone Etiquette
- Voice Mail Etiquette
- Taking the Message
| Our booklets are very popular. |
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| The cover of Business Meeting Etiquette |
Business Meeting Etiquette
- Business Meeting Basics and
Rules
- Responsibilities of the Facilitator
- Formal Meetings
- Responsibilities of
the Participants
- Significance of
Seating Patterns
- Preparing
for a Speaker
- Special
Considerations
- Electronic Meetings
- Meeting with
Clients
- Brainstorming Sessions
- Cell Phone Etiquette
Business Meals
- Body Language & Nonverbal Communication
- Seating
- Napkin Rules
- Conversational Skills
- When to Discuss Business
- Ordering
- Utensil Usage
- Table Manners
- The Mixer and Buffet
- Mingling Skills
Custom Workshops for the Small to Medium
Business
Dressing to
Succeed--Proper Business Attire
This new stand-alone workshop
covers all of the information one needs to successfully choose the appropriate clothing for the interview and the workplace.
Going beyond clothing, we explore body language, make-up for the ladies, and all accessories, such as shoes, briefcases, etc.
Can be a half or full day depending on your needs.
How to Tea--The New Business Meal
Tea may just be the new business meal. Feel comfortable with your
skills during an English tea ritual by attending this entertaining half-day workshop.
Golf Etiquette
An interactive, enjoyable half-day workshop, which includes all of
the etiquette involved in this honorable game.
This train the trainer course is designed for those who train adults.
This isn't an etiquette class or course. This is a training course for those who work in organizations and are required
to train employees. It is equally effective for those who wish to present workshops for those of all ages.
Each of these courses are designed specifically for the individual or organization.
For example, we recently designed a course for trainers who train new employees at a large well-known hospital.
Each session is customized for each teacher's specific requirements.
Every participant will be able to teach an etiquette class upon completion of my course, because the student will have
all of the tools needed to be a successful etiquette teacher.
This course is offered through our Etiquette
Now! School of Protocol
Wine Etiquette
This half-day workshop is perfect for your staff if they are faced
with social situations involving wine, such as entertaining, or meeting with clients.
For Our Winery Clients:
Your staff is expected to entertain clients, visitors
and people in the trade often, and may not have the proper etiquette, or graciousness to create the positive environment
necessary to develop loyal business relationships. This sample workshop may interest you.
Sample
Workshop:
*Proper introductions and greetings
*Projecting
a professional presence
*Grooming
and appearances
*Mingling
skills
*Table
manners
*Plus,
much more.
Our specialty is customizing workshops per the specific needs
of our clients.
BUSINESS
SOCIAL EVENT: AN OXYMORON?
Gregg Fields, Miami Herald
"People dread business social events because
it is not business as usual and definitely not social,'' says Rebecca Black, a California etiquette consultant. "The rules,
so clear to us when we are in our cubicles, become a blur.''
Her advice: Never forget it's work, starting
with the outfit. "If the movie character Erin Brockovich would wear it, don't wear it to a business function,'' she advises
women.
NCGA
Rebecca was invited to present a couple of workshops for
The Northern California Golf Association's Golf Boot Camp. Here is an excerpt from a very well written article
by, Thomas Skernivitz who, among other things, writes for Golfdom.
..."That might rub Rebecca Black the
wrong way — if, of course, she had an unruly bone in her body. The etiquette specialist put on a two-part presentation
that had just about every attendee wondering if he or she wasn't third-generation Java Man."
Please visit Golfdom for the entire article.
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